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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chelsea Terry

Chelsea Terry

September 30, 2024

5  out of  5
rating by Chelsea Terry
"Deborah is a great Agent! Grateful to have met her. Her tenure and expertise is remarkable. I would recommend her for Insurance and Financial Services!"
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Patricia Ranney

August 14, 2024

5  out of  5
rating by Patricia Ranney
"I've been with Debra's agency for over 10 years. I have never had such service. And all those years I have never experienced a time when they didn't take extra time to explain things to me. They've walked me through at least three accidents. The deer in Scottsville our suicidal. Especially this year. Even though I got notification of a possible rate increase, I am sticking with Deborah."
We responded:
"Patricia, thank you for the wonderful review and for your years of loyalty to my team! I am thrilled you trust us with your insurance needs! "
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James Demps

May 20, 2024

5  out of  5
rating by James Demps
"I was transferring Insurance to a new vehicle spoke to Deborah directly. She made the process so easy and fast. Great customer service."
We responded:
"James, thank you for the wonderful review! I am honored I could help with your insurance! "
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robert petote

March 18, 2024

5  out of  5
rating by robert petote
"5 stars for Deborah Whitt Agency !"
We responded:
"Thank you for the wonderful review Robert! Glad you are satisfied. "
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Jill Allen

April 20, 2023

5  out of  5
rating by Jill Allen
"Our family has been with Deborah Whitt at State Farm for 10+ years for auto, homeowners and life insurance. We highly recommend her and her staff for all your insurance needs. They are always welcoming and ready to assist in helping you find exactly what you need. Thank you Deborah."
We responded:
"Glad to be of service all these years. Truly appreciate this raving review. You mean so much to me. "
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Randy K

January 13, 2023

5  out of  5
rating by Randy K
"The very best in Monroe County !!!"
We responded:
"Hello Randy. You're the best. Thank you for that. It's a pleasure. "
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richard Sager

December 18, 2022

5  out of  5
rating by richard Sager
"They are the best!"
We responded:
"Richard, thank you for choosing us. It is a pleasure to be your "good neighbor" insurance agent. Appreciate you for this raving review too. Happy holidays!"
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Bob Smith

November 12, 2022

5  out of  5
rating by Bob Smith
"I have known Deborah and her team for many years. Her team is helpful and a great resource for people who are transferring their insurance to the Rochester area especially from CT. Thank you Deborah and team for always providing excellent service with friendly assistance and being responsive to my customers who I have referred over the years. Wanda Carlson"
We responded:
"You're welcome. It's my pleasure. "
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Betty Owens

September 26, 2022

5  out of  5
rating by Betty Owens
"Thanks again for a job well done. Always helpful."
We responded:
"You're welcome. Always a pleasure to see you. "
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Michelle Rogers

September 26, 2022

5  out of  5
rating by Michelle Rogers
"All information was explained very well."
We responded:
"Hi Michelle. Happy to assist you. "
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A G

August 10, 2022

5  out of  5
rating by A G
"Have been with this office from getting my permit to my home and life insurance policies. Their customer service is stellar, and they are very quick when action is needed! I have three closer locations and I choose to stay with this office."
We responded:
"Thank you for giving us the opportunity to take care of your insurance needs. It has been our pleasure helping you. We appreciate you."
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Max Harrington

June 4, 2022

5  out of  5
rating by Max Harrington
"She has gone the extra distance to make sure our insurance needs are handled"
We responded:
"Thanks Max. We appreciate you and your family, and how you help others."
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james knoble

September 25, 2021

5  out of  5
rating by james knoble
"My wife and i met Deborah Whitt over 20 years ago when we purchased our home in Greece, NY..She remains to be just as vibrant, courteous and professional today. She communicates very well and keeps us updated and informed about State Farms changes and new opportunities. Its a joy to visit her office and interact with any of her agents."
We responded:
"Your comments and continued support means so much to me. James, you and Jane have been loyal. I am grateful and blessed. It's my pleasure to be your insurance agent, and friend."
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Jaquana Byrd

August 5, 2021

5  out of  5
rating by Jaquana Byrd
"Today I received a phone call from a number I didn’t recognize.m, so I let it go to voicemail... when I listened to the message. Debra’s staff had called to wish me a Happy Birthday!! I was so shocked that happened.. that they took time out of their day .. So I just had to call back and thank them and let them know that they brighten my day even more ... I spoke to Debra and so sweet and kind to talk to and grateful that I called back .. I switched over to State Farm a few months ago .. it’s the little things that matter .. So I just wanted to say Thank you again to Debra and her staff at Statefarm !!!"
We responded:
"Hello Jaquana. We really appreciate you too. You're right. It is the little things that matter. When you called us back you validated the connections we strive for. Thank you."
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Timothy Hastings

July 28, 2021

5  out of  5
rating by Timothy Hastings
"Great Service! Great People!"
We responded:
"Hello Timothy. You're wonderful! It's a pleasure to service your business insurance needs over the years. Thank you."
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Jennifer Johnson

July 15, 2021

5  out of  5
rating by Jennifer Johnson
"I've been a State Farm customer for over 25 years, and I can't imagine going anywhere else for my car insurance needs! Lonnie R. has been amazing to work with. Not only has she been prompt in responding to emails and phone calls, she has gone above and beyond to give me the best rate, and update all of my personal information. This five star rating is well-deserved!"
We responded:
"Hello Jennifer. Always a pleasure to see you. Lonnie is super. Thank you for sharing, and know that we appreciate you too."
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Wendy B

April 22, 2021

5  out of  5
rating by Wendy B
"This agency is just simply the best! When ever I have a problem they go to bat for me. Kind, responsive and attentive. They listen to your needs and do their best to help you. The staff is outstanding! The customer service is always on point. Thank you Deborah Whitt and staff for doing business the old fashion way by putting your customer first. Keep up the good work."
We responded:
"Hi Wendy. So glad that our relationship over the years has been great. It is our pleasure to assist. We are grateful for you, and your beautiful family. Thanks for the kind words."
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Shelly M

April 20, 2021

5  out of  5
rating by Shelly M
"I was referred to Deborah by State Farm when she opened her office about 36 years ago or so and have always been happy with her services. Now my sons also use her for their insurance needs. Very friendly and professional. Kudos to them for the numerous auto and homeowners questions that they have answered for all of us.Lonnie has been like a family member to us!!!"
We responded:
"Hi Shelly. You are like family to us too. So kind of you to take the time to do this. It means a lot, and we appreciate it. It's our pleasure to assist you."
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LADY B NINI

February 19, 2021

5  out of  5
rating by LADY B NINI
"Deborah is the best. She is friendly and goes above and beyond for her customers. Good help is hard to find!!!"
We responded:
"Thank you for your five-star review. We greatly appreciate your support."
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Rob ernst

December 29, 2020

5  out of  5
rating by Rob ernst
"My Familie has been with Debbie since she first opened, and now since its just me left to carry on, there's no place like home. I say that b/c/ her and her staff are more like extended Familie than agent - client status. I lost Mum Nov 020, and the office sent a card and called to ask how I was holdin up. I worked with Loni more in the past than of late, but she worked the tough stuff when it came to dealin with both SF Corporate and outside agencies. I remember her tellin me this when I was beyond mad at the world - "You talk with me, let me talk to them. Let me do the rest, I can handle them. No one else knows you like we do." Most recently, I've been workin with Cristy in regards to Mum's Estate. A refund ck rewrite, policy research, cancelations, transfers, a shoulder to cry on and friend to lean on. Like Loni, i can talk to Cristy more relate - ably then someone from Corporate that doesn't live in Rochester, less even NY. She's an adopted Big Sister more less. Unless she's off, I normally hear back from her the same day I email. If I call, I'll ask for her and she picks up, I generally don't have to leave a voicemail. Though the office couldn't help with my black mold issue, they offered resources and suggestions that got me in the right direction. I could go forever really. Nothing but Praise. Talk to them, Debbie herself even, Loni, Cristy. Let them work their magic, and you'll find results done right"
We responded:
"Hello Rob. Your parents were amazing people. Kind and welcoming. I've know you since you were a kid. Your parents taught you well, and you're the best. I could go on and on too. :) Thank you Rob."
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Levi Sorta

November 21, 2020

5  out of  5
rating by Levi Sorta
"I've been with state farm since I was 16 with my first car and they've taken such good care of me, they've fed me at their summer cookouts, when I've had financial struggles they've been helpful and understanding and let me pay at a later date, I recommend state farm to all my friends and family, they're by far the best around. And shoutout to LONNIE RUFFINO who has been the best agent I could have! Deborah and the whole team has always been friendly and helpful consistantly. Thanks for everything you guys have done for me!"
We responded:
"Hi Levi. We know you're the best at what you do too. Thank you for insuring with us, and for the awesome review. Happy holidays!"
Profile photo of Vadim Krokhmalyuk

Vadim Krokhmalyuk

October 1, 2020

5  out of  5
rating by Vadim Krokhmalyuk
"It's simply the best insurance agent and agency I've ever deal with ! Very friendly , and very professional !!! I would highly recommend them to my family and friends ! Five Star, out of questions !"
We responded:
"Hello Vadim. Thanks. We enjoy sharing helpful information."
Profile photo of Cilas Kemedjio

Cilas Kemedjio

April 30, 2020

5  out of  5
rating by Cilas Kemedjio
"Wonderful assistance in times of need!"
We responded:
"Thanks. We appreciate you too."
Profile photo of John Matthew Dunham

John Matthew Dunham

March 9, 2020

5  out of  5
rating by John Matthew Dunham
"I have been with Deborah and her agency since the 80's, after years of experimenting with others insurance agencies, I can honestly say that nothing compares to her/her staff's caring nature and quality of service."
Profile photo of Phyllis Plantone

Phyllis Plantone

November 17, 2019

5  out of  5
rating by Phyllis Plantone
"Great value and service."
We responded:
"Hello Phyllis. thank you for sharing. Its a pleasure to service your insurance needs. Thank you."