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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Demps

May 20, 2024

5  out of  5 rating by James Demps
"I was transferring Insurance to a new vehicle spoke to Deborah directly. She made the process so easy and fast. Great customer service."
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robert petote

March 18, 2024

5  out of  5 rating by robert petote
"5 stars for Deborah Whitt Agency !"
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Jill Allen

April 20, 2023

5  out of  5 rating by Jill Allen
"Our family has been with Deborah Whitt at State Farm for 10+ years for auto, homeowners and life insurance. We highly recommend her and her staff for all your insurance needs. They are always welcoming and ready to assist in helping you find exactly what you need. Thank you Deborah."
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Randy K

January 13, 2023

5  out of  5 rating by Randy K
"The very best in Monroe County !!!"
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richard Sager

December 18, 2022

5  out of  5 rating by richard Sager
"They are the best!"
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Bob Smith

November 12, 2022

5  out of  5 rating by Bob Smith
"I have known Deborah and her team for many years. Her team is helpful and a great resource for people who are transferring their insurance to the Rochester area especially from CT. Thank you Deborah and team for always providing excellent service with friendly assistance and being responsive to my customers who I have referred over the years. Wanda Carlson"
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Betty Owens

September 26, 2022

5  out of  5 rating by Betty Owens
"Thanks again for a job well done. Always helpful."
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Michelle Rogers

September 26, 2022

5  out of  5 rating by Michelle Rogers
"All information was explained very well."
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August 10, 2022

5  out of  5 rating by A G
"Have been with this office from getting my permit to my home and life insurance policies. Their customer service is stellar, and they are very quick when action is needed! I have three closer locations and I choose to stay with this office."
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Max Harrington

June 4, 2022

5  out of  5 rating by Max Harrington
"She has gone the extra distance to make sure our insurance needs are handled"
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james knoble

September 25, 2021

5  out of  5 rating by james knoble
"My wife and i met Deborah Whitt over 20 years ago when we purchased our home in Greece, NY..She remains to be just as vibrant, courteous and professional today. She communicates very well and keeps us updated and informed about State Farms changes and new opportunities. Its a joy to visit her office and interact with any of her agents."
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Jaquana Byrd

August 5, 2021

5  out of  5 rating by Jaquana Byrd
"Today I received a phone call from a number I didn’t recognize.m, so I let it go to voicemail... when I listened to the message. Debra’s staff had called to wish me a Happy Birthday!! I was so shocked that happened.. that they took time out of their day .. So I just had to call back and thank them and let them know that they brighten my day even more ... I spoke to Debra and so sweet and kind to talk to and grateful that I called back .. I switched over to State Farm a few months ago .. it’s the little things that matter .. So I just wanted to say Thank you again to Debra and her staff at Statefarm !!!"
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Timothy Hastings

July 28, 2021

5  out of  5 rating by Timothy Hastings
"Great Service! Great People!"
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Jennifer Johnson

July 15, 2021

5  out of  5 rating by Jennifer Johnson
"I've been a State Farm customer for over 25 years, and I can't imagine going anywhere else for my car insurance needs! Lonnie R. has been amazing to work with. Not only has she been prompt in responding to emails and phone calls, she has gone above and beyond to give me the best rate, and update all of my personal information. This five star rating is well-deserved!"
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Wendy B

April 22, 2021

5  out of  5 rating by Wendy B
"This agency is just simply the best! When ever I have a problem they go to bat for me. Kind, responsive and attentive. They listen to your needs and do their best to help you. The staff is outstanding! The customer service is always on point. Thank you Deborah Whitt and staff for doing business the old fashion way by putting your customer first. Keep up the good work."
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Shelly M

April 20, 2021

5  out of  5 rating by Shelly M
"I was referred to Deborah by State Farm when she opened her office about 36 years ago or so and have always been happy with her services. Now my sons also use her for their insurance needs. Very friendly and professional. Kudos to them for the numerous auto and homeowners questions that they have answered for all of us.Lonnie has been like a family member to us!!!"
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February 19, 2021

5  out of  5 rating by LADY B NINI
"Deborah is the best. She is friendly and goes above and beyond for her customers. Good help is hard to find!!!"
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Rob ernst

December 29, 2020

5  out of  5 rating by Rob ernst
"My Familie has been with Debbie since she first opened, and now since its just me left to carry on, there's no place like home. I say that b/c/ her and her staff are more like extended Familie than agent - client status. I lost Mum Nov 020, and the office sent a card and called to ask how I was holdin up. I worked with Loni more in the past than of late, but she worked the tough stuff when it came to dealin with both SF Corporate and outside agencies. I remember her tellin me this when I was beyond mad at the world - "You talk with me, let me talk to them. Let me do the rest, I can handle them. No one else knows you like we do." Most recently, I've been workin with Cristy in regards to Mum's Estate. A refund ck rewrite, policy research, cancelations, transfers, a shoulder to cry on and friend to lean on. Like Loni, i can talk to Cristy more relate - ably then someone from Corporate that doesn't live in Rochester, less even NY. She's an adopted Big Sister more less. Unless she's off, I normally hear back from her the same day I email. If I call, I'll ask for her and she picks up, I generally don't have to leave a voicemail. Though the office couldn't help with my black mold issue, they offered resources and suggestions that got me in the right direction. I could go forever really. Nothing but Praise. Talk to them, Debbie herself even, Loni, Cristy. Let them work their magic, and you'll find results done right"
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Levi Sorta

November 21, 2020

5  out of  5 rating by Levi Sorta
"I've been with state farm since I was 16 with my first car and they've taken such good care of me, they've fed me at their summer cookouts, when I've had financial struggles they've been helpful and understanding and let me pay at a later date, I recommend state farm to all my friends and family, they're by far the best around. And shoutout to LONNIE RUFFINO who has been the best agent I could have! Deborah and the whole team has always been friendly and helpful consistantly. Thanks for everything you guys have done for me!"
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Vadim Krokhmalyuk

October 1, 2020

5  out of  5 rating by Vadim Krokhmalyuk
"It's simply the best insurance agent and agency I've ever deal with ! Very friendly , and very professional !!! I would highly recommend them to my family and friends ! Five Star, out of questions !"
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Cilas Kemedjio

April 30, 2020

5  out of  5 rating by Cilas Kemedjio
"Wonderful assistance in times of need!"
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John Matthew Dunham

March 9, 2020

5  out of  5 rating by John Matthew Dunham
"I have been with Deborah and her agency since the 80's, after years of experimenting with others insurance agencies, I can honestly say that nothing compares to her/her staff's caring nature and quality of service."
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Phyllis Plantone

November 17, 2019

5  out of  5 rating by Phyllis Plantone
"Great value and service."
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Terry Congdon

November 15, 2019

5  out of  5 rating by Terry Congdon
"I have been with Deborah for over 30 years for a variety of coverage, several homes, our daughter’s rental insurance and a slew of cars. Deborah and her staff are very kind, they always know me when I call. I’ve made a few claims and my rates have remained very fair, their response to my requests for help are always prompt and courteous. Love this office, thank you everyone!"
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Flirence Powers

November 5, 2019

5  out of  5 rating by Flirence Powers
"Everyone was great special Deborah!! Love Lonnie so helpful"